We work endlessly to broaden the content that is available on our website. The following list includes some tips to help improve your browsing experience and give you more access to the assistance you are looking for.

A. Visual Assistance: ​If you are having difficulty viewing web pages, the following tips can help.

• Use your computer to read web pages aloud
• Use the keyboard to navigate screens
• Increase text size
• Magnify your screen
• Change background and text colors
• Make your mouse pointer more visible (Windows only)

B. Audio Assistance – Closed Captioning: If you have trouble hearing or are deaf, closed captioning allows you to follow the video by displaying the words on the screen as they are spoken in the video. Even if you are in a loud room and cannot catch the full audio, closed captioning can help ensure you don’t miss any of the audio.

C. Audio Assistance – Volume Controls: All of your devices, including your phone, tablet and computer, should have volume controls. In addition, each video and audio service also has its own volume controls. Adjusting both of these controls can improve your experience.

D. Keyboard and Mouse Alternatives: If you are in need of an alternative to using the mouse or keyboard, try utilizing speech recognition software. These programs, such as Dragon Naturally Speaking, can assist you in navigating online through web pages and other services. This software uses voice controls to allow the user to navigate where they need to go online, taking the place of a mouse or keyboard.

E. Additional Assistance: If you need additional help after reading these tips, please feel free to call us for more assistance.